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When Your Painters Do a Poor Job On Your Home’s Exterior. What Now?

Exterior Painting Services

Steps to Take When Your Painters Do a Poor Job

Exterior Painting Services are essential for maintaining the appearance and protection of your home. However, what should you do when the painters you hired to deliver a subpar paint job? This will guide you through the steps to take when faced with a poor exterior paint job. From assessing the quality of work to seeking remediation or compensation, we’ll provide valuable insights to help you navigate this frustrating situation.

Assessing the Quality of Work

Before taking any action, it’s crucial to assess the quality of the paint job. Look for signs of a poor exterior paint job, such as streaks, uneven coverage, or paint drips. These issues can be easily identified by closely inspecting the painted surfaces. It’s important to note that waiting for the paint to fully dry before assessing the quality of work is advisable as some imperfections may become more apparent as the paint cures.

Communicating with the Painting Company

Once you’ve identified the problems, it’s time to address your concerns with the painting company. The best way to communicate is through a written complaint, clearly outlining the issues you’ve observed. Providing visual evidence, such as photographs or videos, can strengthen your case. Additionally, it’s essential to document all communication with the company, including dates, times, and the names of the individuals you spoke with. This documentation will serve as evidence if the situation escalates.

Understanding Your Contract and Warranty

Refer to your contract with the painting company to understand what it states regarding the quality of work. Pay close attention to any warranty or guarantee provided by the company. Some contracts may have specific clauses that pertain to resolving disputes or unsatisfactory work. If you’re unsure about the terms or your rights, consulting a legal professional can provide clarity and guidance.

Seeking Remediation or Compensation

When discussing the issues with the painting company, aim for a resolution that involves remediation of the problems. Negotiate with the company, explaining the necessary corrections required to bring the paint job up to standard. In some cases, you may consider requesting a refund or partial reimbursement for the poor work. If the company refuses to address the issues or provide adequate compensation, you may need to hire another painting company to fix the problems. Gather evidence and documentation, including photographs, to support your claim for compensation.

Escalating the Issue

If all attempts to resolve the situation directly with the painting company fail, it’s time to escalate the issue. Research local or national regulatory bodies that oversee painting contractors. These organizations may have mechanisms in place to handle complaints and mediate disputes. Leaving an honest review or rating of the company’s services on relevant platforms can also serve as a warning to others. If necessary, consult with a legal professional to explore your legal recourse if the company fails to resolve the situation satisfactorily.


Dealing with a poor exterior paint job can be frustrating, but by following these steps, you can take control of the situation. Assess the quality of work, communicate your concerns with the painting company, understand your contract and warranty, seek remediation or compensation, and escalate the issue if necessary. Remember to document everything along the way to support your case. By taking these proactive measures, you can ensure your home’s exterior receives the quality paint job it deserves.

If you’re in need of reliable and high-quality Exterior Painting Services, contact Schneider Painting. Our team of experienced professionals is dedicated to providing exceptional painting services that exceed your expectations.

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